Privacy Policy

Last updated: 18 May 2026.

This Privacy Policy explains how Vending Arena Ltd (“Vending Arena”, “we”, “us”) collects, uses, stores, and shares the personal data you provide when you visit vendingarena.co.uk, place an order, request a quote, or contact us. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018. Our registered office is 100 Example Street, London, EC1A 1AA, United Kingdom. Companies House number: [REPLACE BEFORE LAUNCH]. ICO registration: [REPLACE BEFORE LAUNCH].

What we collect

• Order information: name, billing address, delivery address, telephone, email, order details.
• Account information: name, email address, password (stored hashed).
• Communications: any messages you send us by email, contact form, or post.
• Technical information: IP address, browser type, device type, referral URL, pages visited. Collected automatically by our hosting provider and Google Analytics (if active).

Why we use it (lawful basis)

• Performance of a contract: to fulfil orders and quotes you place.
• Legitimate interest: to keep our site secure, prevent fraud, and improve our service.
• Legal obligation: to meet UK tax, accounting, and consumer-protection law.
• Consent: for marketing emails (you can withdraw consent at any time using the unsubscribe link or by emailing support@vendingarena.co.uk).

Who we share it with

We share order data only with parties strictly necessary to fulfil your order: our payment gateway (your bank, in the case of BACS transfers), our courier or freight haulier for delivery, our manufacturer or workshop for warranty work, and our accountants and HMRC for tax purposes. We do not sell your personal data and we do not share it for third-party marketing.

How long we keep it

Order records are retained for 6 years to meet UK tax and accounting requirements. Marketing-list emails are retained until you unsubscribe or 3 years of inactivity, whichever is first. Server log files are rotated after 30 days.

Your rights

Under the UK GDPR you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. To exercise any of these rights, email support@vendingarena.co.uk or write to us at 100 Example Street, London, EC1A 1AA, United Kingdom. We will respond within one calendar month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

We use strictly necessary cookies for cart and checkout, and — with your consent — analytics cookies. You can manage cookies through our cookie banner or your browser settings.

Contact

Questions: email support@vendingarena.co.uk or call +44 1632 960123.