Refund and Returns Policy

Last updated: 18 May 2026.

This policy explains your return and refund rights when you buy from Vending Arena. It distinguishes between consumer (B2C) purchases and business (B2B) purchases because UK law treats the two differently.

Consumer purchases (B2C) — 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you bought as a consumer (not for a business), you have 14 calendar days from the day after delivery to cancel your order without giving a reason. To exercise this right, email support@vendingarena.co.uk with your order number.

• You must return the unit, undamaged and in re-saleable condition, within 14 days of notifying us.
• Return shipping is at your cost unless the item was faulty or mis-described.
• Once we receive and inspect the unit, we refund the full purchase price (including original outbound delivery) within 14 days via the original payment method.
• Custom-configured, branded, or commissioned units are exempt from this 14-day right (you ordered something made to your specification — it cannot be re-sold).

Business purchases (B2B)

The Consumer Contracts Regulations do not apply to business-to-business sales. Business buyers may return undamaged units in original packaging within 7 days of delivery for a refund less a 15% restocking fee and outbound + return freight charges. Email support@vendingarena.co.uk to start a return.

Faulty or damaged on receipt

If your unit arrives damaged or faulty, email support@vendingarena.co.uk and call +44 1632 960123 within 48 hours of delivery. Send photographs of the damaged packaging and unit. We will arrange a free return, repair, or replacement at our cost.

Refund timescales

Approved refunds are paid via the original payment method (bank transfer for BACS orders) within 14 days of receiving the returned unit, less any deductions for damage or restocking. UK bank transfers typically arrive within 1–2 working days of issue.

Warranty work

Warranty repairs are handled under our Warranty policy, not this Returns policy. See /warranty/.

Contact

Email support@vendingarena.co.uk, call +44 1632 960123, or write to 100 Example Street, London, EC1A 1AA, United Kingdom.