Warranty

Last updated: 18 May 2026.

Summary

• New units: 12-month parts-and-labour warranty from date of delivery.
• Refurbished units: 12-month parts-and-labour warranty from date of delivery (same as new).
• Used units: 90-day workmanship guarantee from date of delivery.
• Spare parts and consumables: 90 days from date of delivery.

What’s covered

Any manufacturing or component fault that prevents the machine from operating to its rated specification, where the unit has been installed, operated, and maintained according to the manufacturer’s instructions.

What’s not covered

• Wear-and-tear consumables (filters, milk lines, drip trays, light bulbs).
• Damage caused by misuse, vandalism, water ingress, power surges, or unsuitable site conditions.
• Damage caused by failure to perform manufacturer-recommended servicing.
• Cosmetic damage that does not affect operation.
• Modifications, third-party repairs, or unauthorised parts.

How to claim

Email support@vendingarena.co.uk with your order number, the unit’s serial number (on the inside panel), a description of the fault, and photographs or a short video showing the problem. We aim to respond within one working day. We may resolve remotely (parts shipped to you), arrange an on-site engineer visit (UK Mainland only), or collect the unit for workshop repair.

Response time

We target a same-business-day response and on-site attendance within 5 working days for UK Mainland warranty claims. Outside UK Mainland we will agree a schedule case-by-case.

Beyond the warranty period

Chargeable repair and parts service is available for all units we sell, for the working life of the unit. Standard service rate: £[REPLACE BEFORE LAUNCH] per hour + parts at trade prices.

Statutory rights

Nothing in this warranty affects your statutory rights under UK law, including the Consumer Rights Act 2015 if you bought as a consumer.